as9 Privacy Policy — How We Protect Your Data

1 Who We Are

as9 is an online gaming and sports betting platform available at as9.st, designed specifically for players in Pakistan. The platform provides access to sports betting markets — including cricket, Pakistan Super League (PSL), T20 internationals, and football — as well as casino games, slot titles, live casino, and a VIP loyalty programme.

This Privacy Policy applies to all users of the as9 website and the as9 mobile app. When we refer to "as9", "we", "us", or "our" in this policy, we mean the operator of the as9 platform. When we refer to "you" or "your", we mean any person who visits, registers on, or uses the as9 platform in any capacity.

By creating an account on as9, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here.

2 Information We Collect

as9 collects personal information through several means: directly from you when you register or use the platform, automatically through your use of the site or app, and from third-party sources where necessary for identity verification or fraud prevention.

Information You Provide Directly:

• Full name, date of birth, and gender at registration
• Email address and mobile number for account communication
• CNIC or passport number when identity verification is requested
• Payment method details when making a PKR deposit or requesting a withdrawal
• Any information you submit when contacting customer support

Information Collected Automatically:

• Device type, operating system, and browser details
• IP address and general geographic location
• Pages visited, time spent on the platform, and navigation patterns
• Betting and gaming activity — markets accessed, bets placed, game sessions
• Session login times, frequency of use, and deposit or withdrawal history

Information from Third Parties:

• Identity verification data from document validation providers
• Payment confirmation data from JazzCash, Easypaisa, Raast, and bank transfer processors
• Fraud detection signals from security service providers

3 How We Use Your Data

The personal data as9 holds about you is used for specific, legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond those listed below without your explicit consent.

4 Payment Data & PKR Transactions

All financial transactions on as9 are conducted in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer, or a mobile wallet, your payment details are processed through secure third-party payment gateways. as9 does not store your full payment credentials on its own servers.

Payment processors we work with are bound by their own strict data security standards. The information shared with them is limited to what is strictly necessary to complete the transaction — for example, your account reference, transaction amount in PKR, and payment method identifier.

What we do store:

• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in PKR
• Payment method type (e.g., JazzCash, Easypaisa) — not full account numbers
• Transaction status (completed, pending, failed, reversed)

This transaction history is retained as part of your account record and is used for dispute resolution, responsible gaming monitoring, and compliance with standard financial record-keeping requirements.

5 Cookies & Tracking Technologies

as9 uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit a website. They do not contain your personal financial information and they cannot run programmes on your device.

Types of cookies used by as9:

• Essential cookies: Required for the platform to function — including session management, login state, and security features. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, odds format, and game categories you use most.
• Analytics cookies: Help us understand which pages and features are used most, how players navigate the platform, and where technical issues occur. Data from these cookies is aggregated and not linked to your individual identity.
• Marketing cookies: Used only if you have opted in to personalised promotions. These allow us to show you relevant bonus offers and cricket or PSL promotions based on your activity.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use certain features of the as9 platform.

6 Sharing Your Data

as9 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may be shared only in the following specific circumstances, and only to the extent necessary for the purpose described.

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, and other payment partners solely to complete your deposit or withdrawal in PKR.
• Identity verification providers: When account verification is required, your identification documents may be processed by a third-party verification service. These providers are contractually bound to confidentiality and data security obligations.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection services to protect all players on the platform from bad actors.
• Technology providers: Service providers that help run the as9 platform — such as cloud infrastructure, customer support tools, or analytics software — may process data on our behalf. They are only permitted to use this data for the specific service they provide to as9 and must comply with our data protection requirements.
• Legal obligations: If as9 is required to disclose information by law, regulatory authority, or court order, we will comply with that requirement. Where permitted, we will notify you of such a request.

7 Data Retention

as9 retains your personal data for as long as your account is active and for a reasonable period thereafter. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account data (name, contact details, login history): Retained for the lifetime of your account plus a standard post-closure period for dispute resolution and fraud prevention purposes.
• Transaction records (PKR deposits, withdrawals, betting history): Retained for the period required for financial record-keeping and dispute resolution. These records support our responsible gaming obligations.
• Identity verification documents: Retained only for as long as required to confirm your identity for ongoing account purposes. Copies are not kept indefinitely.
• Support communications: Retained to maintain a history of your interactions with the support team, which helps us resolve recurring issues more efficiently.
• Marketing preferences: Retained as a record of your opt-in or opt-out choices so we do not contact you in ways you have not consented to.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

8 Your Rights Over Your Data

As a player on the as9 platform, you have meaningful rights regarding the personal information we hold about you. These rights can be exercised by contacting the as9 support team through your account or by emailing us directly.

• Right to access: You can request a copy of the personal data as9 holds about you at any time.
• Right to correction: If any information in your account is inaccurate or out of date, you can ask us to correct it. Many details can be updated directly through account settings.
• Right to deletion: You can request that your personal data be deleted. We will action this where there is no overriding legal or operational reason to retain it — for example, outstanding transaction disputes or fraud investigations.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a concern is being investigated.
• Right to withdraw consent: Where data processing is based on your consent — such as marketing communications — you can withdraw consent at any time. This does not affect the lawfulness of processing that occurred before withdrawal.
• Right to data portability: You can request your personal data in a commonly used, machine-readable format.

To exercise any of these rights, contact the as9 support team. We aim to respond to all data requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we do not disclose or alter data belonging to someone else.

9 Account Security & Your Responsibilities

as9 takes the security of your account and personal data seriously. The platform uses industry-standard security measures including data encryption, secure login protocols, and activity monitoring to protect your account from unauthorised access.

However, account security is a shared responsibility. You play an important part in keeping your as9 account safe:

• Use a strong, unique password for your as9 account — do not reuse passwords from other platforms
• Never share your login credentials with anyone, including family members
• Log out of your account when using a shared or public device
• Do not access your as9 account over unsecured public Wi-Fi networks without a VPN
• Contact support immediately if you notice any unusual activity or unrecognised transactions in your account

10 Children's Privacy

as9 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account, deposit funds, or use any real-money feature on the platform.

If as9 becomes aware that personal data has been collected from a person under 18, the account will be immediately suspended, any deposited funds will be returned to the payment source, and all associated data will be deleted from our systems.

If you are a parent or guardian and have reason to believe a minor has accessed or registered on as9, please contact our support team immediately. We treat these reports as urgent and will investigate promptly.

11 Updates to This Privacy Policy

as9 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data practices, or improvements in how we communicate our privacy commitments to players.

When material changes are made to this policy, we will notify registered players via email or through a prominent notice within the platform. The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised.

We encourage you to review this Privacy Policy periodically. Continued use of the as9 platform after an update has been communicated constitutes your acceptance of the revised policy. If you have concerns about any update, please contact the support team before continuing to use the platform.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how as9 handles your personal information, our support team is available 24/7 and will respond promptly.

For more information about how we handle responsible gaming data, visit our Responsible Gaming page. For questions about account rules, see our Terms and Conditions.